Privacy Policy
Effective date: July 9, 2026 · Last updated: July 9, 2026
This policy covers FastPro DocuVault — the secure client document portal and mobile app operated by Fast Professional Services Inc. ("we," "us," "our") at clients.fastpro.tax and in our Android/iOS app. It does not cover other Fast Professional Services websites.
1. Who We Are
Fast Professional Services Inc. is a tax preparation and consulting business. FastPro DocuVault is the secure portal we use to exchange tax documents and communicate with our clients.
2. Information We Collect
We collect information in the following ways:
- Account information you or we provide when your client account is created: first name, last name, email address, and the last 4 digits of your Social Security Number (used only to identify your account — we do not store your full SSN as a separate field).
- Documents you upload, which may include tax returns, W-2s, 1099s, bank statements, pay stubs, identification documents, and similar records. These documents may themselves contain sensitive information such as your full Social Security Number, financial account numbers, income, and other personal or financial details.
- Messages you send to us (and we send to you) through the portal's messaging feature.
- Authentication data: your password (stored only in irreversibly hashed form, never in plain text) and a two-factor authentication (2FA) secret used with an authenticator app.
- Technical information such as the IP address a document was uploaded from or an account was accessed from, and basic device/browser information, which we log for security and fraud-prevention purposes.
3. How We Use Your Information
- To prepare, review, and file your tax documents and provide the services you've engaged us for.
- To communicate with you about your documents, your account, or our services.
- To secure your account (authentication, fraud prevention, audit logging of account and document activity).
- To meet our legal, regulatory, and professional obligations as a tax preparer.
We do not sell your personal information, and we do not use your tax or financial information for advertising or marketing purposes.
4. How We Protect Your Information
- Connections to the portal and app are encrypted in transit (HTTPS/TLS).
- Login is protected by password plus mandatory two-factor authentication (TOTP, via an authenticator app).
- Each client's documents are stored in a private folder that only you and authorized Fast Professional Services staff can access.
- System activity — logins, uploads, status changes, and administrative actions — is recorded in an internal audit log.
- We periodically back up portal data so it can be recovered in case of accidental loss; backups are stored securely and are not shared with third parties.
No system is 100% secure, and we cannot guarantee absolute security, but we take these precautions seriously given the sensitivity of tax information.
5. Data Retention
We retain your account and documents for as long as needed to provide our services and to meet tax-related recordkeeping and legal obligations. Depending on our current configuration, uploaded documents may be automatically removed from active storage after a set retention period once they're no longer needed for active processing. You can request deletion of your account and data at any time (see Section 8).
6. Who We Share Information With
We do not sell or rent your information. We share information only with:
- Service providers who help us operate the portal — for example, our email delivery provider (used solely to send account and document notifications) and our web hosting provider.
- Tax authorities and other parties, but only when necessary to prepare and file your return, when you direct us to, or when required by law.
- Legal or regulatory bodies, if required by applicable law, subpoena, or other legal process.
As a tax return preparer, our use and disclosure of your tax return information is additionally governed by applicable IRS regulations (including 26 U.S.C. § 7216 and its regulations), which restrict how we may use or disclose your tax return information without your consent.
7. Your Choices
- You can view, upload, and delete your own uploaded documents at any time through the portal or app (tax returns we deliver to you are view/download only, since they're official records we prepare).
- You can update your language preference and other account settings in the app.
- You can enable or disable two-factor authentication settings available to your account type.
8. Accessing, Correcting, or Deleting Your Data
To request a copy of your data, correct inaccurate information, or request deletion of your account and associated data, contact us using the details in Section 11. We will respond within a reasonable time, subject to our legal and professional obligations to retain certain tax records.
9. Children's Privacy
FastPro DocuVault is intended for adult clients engaging our tax and professional services. It is not directed at children, and we do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the portal or by email.
11. Contact Us
If you have questions about this policy or how your information is handled, contact us at:
Fast Professional Services Inc.
Email: admin@fastprofessional.com
Portal: clients.fastpro.tax
